Pre-Development Programs/Updates
- Customer Satisfaction
- Benchmarking
- Marketing Plans
- Web site planning and Beta testing
- Airport User Needs & Wants
- Economic Impact
- Concession evaluation/planning
- Public Relations/Communications Programs/Image
- Signage/way finding evaluations
- Duty free needs
Security
- TSA Compliance
- Check Point ratings
- Checked Baggage screening
- Gate/Concourse Area evaluations
Maintenance/Upgrade Programs
- AIR Index-Ratings of
Airport/Airline Performance
- Airport User Profiles
- Airport Security
- Concession Needs & Wants
- Service Needs & Wants
- Airport Image
- Suggestion Box and Customer Feedback Programs
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Transporation Programs
- In Airport/Roadway Signage
- Parking/Parking Lots & Rates
- Ground Transportation
- Rail Link Assessment
- Intermodel Evaluations
Ad Hoc Programs
- Telephone/Communications/Wireless
- Business Centers
- Gate Area Services/Design
- Restroom Issues
- Commercial Advertising Program Development
- Security Factors
Airline Programs
- Gate Area Evaluation
- Airline Image
- In-Flight Services
- Check-in Process
- Advertising Assessment
- Passenger Needs and Wants
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