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|
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"Your conduct of our quarterly Customer Satisfaction
Study is meeting and exceeding our expectations. We are confident
that other airports will benefit by the expertise, high standards
and flexible working relationships that AIR demonstrates." |
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- Hartsfield Atlanta
International Airport |
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"It is not the City and County of Denver’s general
practice to offer contractor/professional provider recommendations;
however, the case of Mr. Ira Weinstein/AIR represents an exception.
The City/Aviation Department’s objective was to secure
the services of an established oriented airport consumer "needs-wants"
expert to assist in developing a world-class/cutting-edge/consumer
driven concessions program for the new Denver International
Airport. AIR has successfully fulfilled this task." |
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- Denver International
Airport |
 |
"AIR provides actionable and insightful surveys and focus
group research. The company is unique in its knowledge about
numerous aspects of airport operation, revenues, and customer
satisfaction and provides insightful ways to address challenges
and seize opportunities." |
| - Kansas
City International Airport |
| "AIR, the airport industry’s foremost authority
in developing research data, studies and surveys and is the
industry’s best source for providing data on airport passenger
demographics, psychographics, quality of passenger services
and benchmarking. In our direct and personal experience, we
have found no other company or research firm with the depth
or quality of data that will lead to two essential airport functions...
maximizing customer satisfaction and revenue generation." |
| - Airport Access Incorporated |
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